Help & Support
Welcome to the Gecko Edge Help & Support Centre. Below you’ll find answers to the most common questions about using Gecko Edge, your account, billing, and betting responsibly.
If you can’t find the answer you’re looking for, please contact us at support@geckoedge.ai.
🔑 Account & Login
Q: How do I create an account?
A: Simply enter your email to “Start Your Free Trial”. This will create you an account using your email and smart link sign in.
Q: I forgot my password — what do I do?
A: Select Forgot Password on the login screen. You’ll receive an email link to reset your password securely.
Q: How do I update my account details (name, email, password)?
A: Go to Account Settings once logged in and update your details at any time.
Q: Can I have multiple accounts?
A: No. Each person may only hold one account for fairness and compliance.
💳 Billing & Subscriptions
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and selected local payment options (where available).
Q: Do you offer a free trial?
A: Yes. We offer limited-time free access so you can test Gecko Edge before subscribing.
Q: How does the free trial work?
New users may receive a free trial. You won’t be charged if you cancel before the trial ends.
Q: What subscription plans are available?
We offer monthly and annual subscription options. Full details are available on our pricing product page.
Q: How do I upgrade or downgrade my plan?
A: Log into your account, go to your profile and click Manage Subscription, and update your payment method.
Q: How do I cancel my subscription?
A: You can cancel anytime from your Billing Settings. Your plan will remain active until the end of the current billing cycle.
Q: Do you offer refunds?
A: Please see our Refund Policy for full details.
📊 Using Gecko Edge
Q: What makes Gecko Edge different from betting tipsters or ChatGPT?
A: Gecko Edge is powered by live football data, xG models, and advanced betting logic. Unlike tipsters or generic AI, we provide real-time, context-aware insights with full transparency — no hype, no guesswork.
Q: Which sports or markets does Gecko Edge cover?
A: Gecko Edge currently focuses on football (soccer), with insights across major leagues, cups, and thousands of matches worldwide.
Q: Does Gecko Edge place bets for me?
A: No. Gecko Edge provides data-driven recommendations, but you remain fully in control of where and how you place bets.
Q: Do you provide betting tips?
A: We don’t provide “tips.” Instead, we deliver +EV opportunities, trading plans, and deep analysis so you can make informed decisions.
Q: Can Gecko Edge guarantee profits?
A: No — betting always involves risk. Gecko Edge improves decision-making, but we do not guarantee winnings (see our Income Disclaimer).
Q: How often is data updated?
A: Our models update in real-time, ensuring you get the latest market odds, stats, and match events.
Q: What betting strategies does Gecko Edge support?
A: From match odds and over/under markets to in-play trading strategies, Gecko Edge is designed for both casual punters and advanced traders.
📱 Technical Support
Q: Which devices and browsers are supported?
A: Gecko Edge works on all modern browsers (Chrome, Safari, Edge, Firefox) and is mobile-friendly.
Q: The platform isn’t loading — what should I do?
A: First, clear your browser cache and refresh. If the issue persists, check our status page or contact support.
Q: Can I use Gecko Edge on multiple devices?
A: Yes, you can log in from multiple devices, but account sharing is prohibited.
🔐 Privacy & Security
Q: How is my data protected?
A: We use industry-standard encryption and follow strict data protection practices. Please see our Privacy Policy.
Q: Do you share my information with third parties?
A: No. We never sell your personal data.
Q: Is Gecko Edge legal to use?
A: Yes. Gecko Edge is a sports data and AI analysis platform, not a bookmaker. Always ensure betting is legal in your jurisdiction.
Q: Do I need betting knowledge to use Gecko Edge?
A: No. We provide beginner-friendly recommendations, while also offering advanced analysis for experienced traders.
Q: Can Gecko Edge lose money for me?
A: No — Gecko Edge never touches your betting account. You choose whether and how to act on recommendations.
⚖️ Betting Responsibly
Q: Does Gecko Edge guarantee profits?
A: No betting system can guarantee profits. Gecko Edge provides +EV recommendations, but results vary. Please see our Income Disclaimer.
Q: How can I bet responsibly?
A: Set limits, never chase losses, and treat betting as entertainment, not guaranteed income.
Q: Where can I get help if gambling becomes a problem?
A: We strongly encourage safer gambling. For support, visit:
- UK: GamCare, BeGambleAware
- Global: Gamblers Anonymous, Gambling Therapy
Analysis & Insights
Q: What types of analysis does Gecko Edge provide?
- Pre-match previews
- +EV betting opportunities
- Trading strategies (1H, 2H, in-play)
- xG-based modelling and Poisson projections
- Market trend detection
Q: Can I customize the analysis?
Yes — depending on your subscription tier, you can adjust filters, watchlists, and trading preferences.
Q: Does Gecko Edge work for in-play betting?
Yes. We provide real-time watchlists, in-play alerts, and trading scenarios.
📩 Contact & Support
Q: How do I contact support?
A: Email us at support@geckoedge.ai — we aim to reply within 24 hours.
Q: Do you have live chat support?
A: Live chat is being rolled out soon. For now, please use email.
Q: Do you offer tutorials or guides?
A: Yes! We provide onboarding guides, email walkthroughs, and video tutorials to help you get started.
👉 Still need help? Reach us at support@geckoedge.ai