Refund & Cancellation Policy

Effective Date: September 1, 2025

At Gecko Edge, we strive to ensure our users are satisfied with our service. Please read our refund and cancellation policy carefully.

Free Trials

• If a free trial is offered, you may cancel anytime during the trial period at no charge.

Subscriptions

• Subscriptions (monthly, annual, or otherwise) are non-refundable once billed.
• Users may cancel their subscription at any time via their account settings.
• Upon cancellation, you will retain access until the end of your billing cycle.

Refund Exceptions

Refunds may only be granted in the following cases:

• Duplicate charges or billing errors.
• Technical issues preventing access to the service, where confirmed by our support team.

How to Cancel or Request Refunds

• To cancel your subscription, log into your account or contact support@geckoedge.ai.
• Refund requests must be submitted via email within 14 days of the billing date.